"Made me sad to realise that a caring ethos is..."

About: Medway Maritime Hospital

What I liked

The kindness of the staff nurse in the first ward of 3 that I spent time in. Of the 4 weeks I was hospitalised though only 1 night was spent in the ward of this nurse . Sadly for me the other wards I stayed in for most of my time did not match this!!

What could be improved

Creating a caring attitude in staff. Reading notes to understand patients needs and conditions.

Understanding . A proactive rather than reactive attitude! Cleanliness. Common sense! Maintaining patients dignity. Actually caring for vulnerable patients and making sure they are fed , know they have been fed and are made to eat

Anything else?

Quite a shocking experience. The foundation of the nhs should be full of care and understanding. There was a clear lack of this at all levels. Consultants and doctors were either arrogant,uncaring and dismissive! It's sad to say that it would seem only by letting private sector into running of the hospitals will things improve

Had to fight for everything.

They wanted to discharge me the first night, ended up staying in over 4 weeks.

Information poorly shared between doctors, nurses etc.

Story from NHS Choices

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Response from Medway Maritime Hospital

We would like to thank you for your recent feedback and to apologise that the care you received did not meet your expectations. Our aim is to provide an excellent patient experience and on this occasion this clearly did not happen.

We have recently launched the patient pledge. The aim of the pledge is to make our commitment more visible across the entire organisation. It also acts as a reminder to staff to do their best to make the experience of every patient and visitor an excellent experience, every time.

The Trust’s patient pledge promises that:

• we will be professional, polite and kind;

• we will be open and make sure you always know what to expect;

• we will involve you in decisions about your treatment and care;

• we will respect your privacy and dignity at all times.

Your comments have been past to the relevant manager. Thank you once again for your feedback.

Medway NHS Foundation Trust

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