"Shiny new hospital - (some) staff could do better."

About: Queen Alexandra Hospital

What I liked

The midwives who were friendly and helpful, pre and post delivery.

The theatre staff who made a difficult delivery easier and painless.

The NICU and SCBU staff who made the following days (when my baby needed special care) easier to deal with.

Private room - really nice.

Menu - varied and tasty. Served up by friendly faces. The girl is a ray of sunshine.

What could be improved

I didn't like:

My induction date being chopped and changed. Turns out QA was short staffed and didn't let on until it was too late for me to change hospitals.

The inconsistent approach of midwives on maternity bleep when I was going through a long and overdue labour at home. Aim being to delay my arrival at hospital, I felt.

The incorrect selection and unsafe fitting of anti embolism stockings.

QA not keeping adequate stocks of all sizes of anti embolism stockings.

An urgent x ray (for a suspected blood clot on the lungs) being delayed by several hours by the same doctor who sent porters to the wrong floor (to collect / deliver me) twice.

In spite of my asking several times over the following several days, nobody could or would tell me the results of this x ray.

Waking up to several staff around my bed, in spite of my records saying I didn't want this to happen. Embarrassing.

The Unhelpful attitude towards breastfeeding by some of the midwives on the post natal ward. I felt that instead of offering help from the outset, they stood back taking records noting my failings, keeping me in hospital a lot longer than most new mums.

Anything else?

The areas relating to the anti embolism stockings, x rays and doctors who send porters to the wrong floors need to be addressed urgently. What happened to me was bad practice at best and downright dangerous at worst.

Story from NHS Choices

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Responses

Response from Queen Alexandra Hospital

Thank you for taking the time to provide us with your feedback. I was concerned to read about the inconsistency, lack of support and failure in communication. I have discussed with the Head of Midwifery and she would be pleased to meet with you to discuss further. If you would like to meet please contact us via PALS:

Telephone us on: Freephone 0800 917 6039

Email us on: PALS@porthosp.nhs.uk

Write to us at:

Freepost RSGB-CJUS-YAXK

Portsmouth Hospitals NHS Trust

Patient Liasion and Advice Service

Health Information Office

Queen Alexandra Hospital

Southwick Hill Road

Cosham, Portsmouth

PO6 3LY

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