"Frightening!"

About: Darlington Memorial Hospital

What could be improved

I went over on my ankle in February 2011 and was sure that I had broken it as I heard and felt the bone break. My ankle was very painful and I went to A & E. I waited for an hour and a half. When I got seen I explained that I was sure I had broken a bone. The nurse who saw to me said that I had torn a ligament and it was a 6-8 week recovery period. I asked her if she could take an x-ray to check but she said that it was not necessary in the case of a torn ligament. 8 weeks later and my ankle was still not right. I had a couple of physio appts then eventually asked for a referral to see a consultant. The ankle was finally x-rayed in August and lo and behold there is a broken bone. I am now awaiting an operation in the New Year to sort it out- almost a year on since the fracture occurred.

You need to take a thorough history examination and special tests like radiographs before you can make a diagnosis!

I would ask the nurse in question whether she would have treated a member of her own family in the same way that I was treated?

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Responses

Response from Darlington Memorial Hospital

Dear Anonymous,

Thank you for providing feedback on your visit to the Accident and Emergency Department at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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