"Minor op, minor problem but overall, good care"
About: Princess Alexandra Hospital (Harlow) Princess Alexandra Hospital (Harlow) Harlow CM20 1QX
What I liked
I was well cared for by the nursing staff and my calls to them via the call bell were always responded to promptly. Staff in the Anaesthetic room explained everything before I was put under and was given great advice by my surgeon the following day
What could be improved
I was mindful that my bed would need to be filled around lunchtime and was likely to go home given my problem free recovery. I was told by my surgeon that I was fit for discharge ~10.30 and was given my TTAs except my antibiotic. I was told that this would be delivered by the pharmacy as there was no stock on the ward.
After it became apparent that my bed would indeed be required for a post op patient I was asked to wait in the discharge lounge which I was happy to do-the pharmacist had visited recently and was told that my antibiotic would be available "soon". This eventually came to the discharge lounge after some excellent detective work from the lounge staff but only at around 1pm!