"Assessment Unit, Cavell Centre, Peterborough"

About: Cambridgeshire and Peterborough NHS Foundation Trust / Inpatient mental health care

(as the patient),

I was kept on a mixed ward even though staff were aware I was extremely distressed by that (and the reason why). Despite staff promises, I felt I was not kept safe from male patients.

In my opinion staff lied to me and about me, my advance directive was completely ignored, I was repeatedly told off by some staff for doing what others had told me to do.

I never knew when my door was opened whether it would be someone acting friendly, refusing to engage with me or actively hostile.

I felt some staff refused to call me by my name.

At various times during my stay I felt I was denied the following:

food and drink,

prescribed medication for long term physical health condition,

means to follow specialist advice for managing long term physical health condition,

clean bed linen,

means to maintain personal hygiene,

information about my treatment, discharge date, changes to what I had been told,

access to a chaplain or to have my own clergy informed despite staff being aware I was in need of spiritual support (religious motivation for assault prior to admission),

contact with, or news of, next of kin.

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Response from Marie McKearney, Pals Manager, Cambridge and Peterborough Foundation Trust


I have noticed that you have sent through 3 different postings about our trust. First of all thank you for your feedback, all feedback is important to us and we would really like the chance to address your concerns. I was very sorry that you have not experienced a level of service we would wish to provide regarding the Acute Assessment Unit at the Cavell Centre in Peterborough and in accessing the PALS and Complaint Service. PALS is a service that has a lot of demands on it, and we try very hard to give each person the attention they need. Therefore we do at times have to rely on the answer machine, I would like to assure you that we do pick up messages regularly and contact people as soon as we can. We will however use your feedback to review how we inform people about the best ways to contact us.

Our Associate Director of Patient Expedience would be pleased to talk with you or meet up with you to talk through all your concerns if you contact us by phone or by email. Alternatively, you may wish to go through the independent advocacy service, ICAS, to discuss your experiences and this is their contact details: Cambridgeshire, Norfolk and Suffolk ICAS, POhWER, Unit 6, E Space North, 26 St Thomas Place, Ely, Cambridgeshire, CB7 4EX. Tel: 0300 456 2370. They can represent you and contact us on your behalf.

Best wishes


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Update posted by Teddie (the patient)

In her response to Patient Opinion, Marie McKearney suggests PALS would like to discuss this matter with me. I completed the feedback section of CPFT's website giving the same information about this experience. I stated in that feedback that I DID want PALS to contact me and gave my contact details. I am still waiting to hear from PALS.