"Our little boy with bowel problems"

About: Queen Elizabeth The Queen Mother Hospital / Accident and emergency

(as a carer),

We went to the Queen Elizabeth The Queen Mother hospital, to the A&E to have a look at our son as he was not eating for 2 days.

We went in on 20:00 and finaly after 5 hours of waiting and speaking to assistants that seemed to have no idea what they doing, they helped us by admitting the child.

They wanted to do an enema without sedation on an 11 year old that is afraid of everything that is a doctor. (as he has been prodded and poked so many times) so we refused that (we still hadn't spoken to a doctor) and the trainee or whatever seemed confused that we refused it and did not want it. (I think they have no idea how to deal with kids).

Then finaly after another hour of waiting and the trainee consulting with the doctor, the doctors assistant came to us that they wanted to take the boy to ward and give him some medication and take xrays of his intestines.

They took xray without giving him the drink that you normally need to see it on xrays. They still try to take his temperature while we explained that the little boy is afraid of everything that comes to his head, and he freaked out. We explained to the trainee to let the boy do it himself. After 10 minuts of trying to explain to the trainee why, he finally got the picture and explained to the little boy how it works and let him do it himself and there was no problem.

2 days later our little boy was released there was only one thing, the specialist in bowels was on annual leave and could not be there so the doctors prescribed him medication that normally a bowel doctor would prescribe. On asking them why they could do that and what effect it would have they said you need to ask your bowel specialist when he gets back.

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Response from Madeleine Perris, East Kent Hospitals University NHS Foundation Trust

I am very sorry to hear of your experience. We would very much like to help you.

Please do contact us on :

T 01227 783 145 or email PatientExperience@ekht.nhs.uk

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