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heartbreaking

Story from nhs.uk

"heartbreaking"

About: University Hospital Of North Durham

What I liked

Certain midwives who delt with me seemed very caring and tried to put me at ease

What could be improved

firstly i felt as though i had no say in what was going on once my labor started to progress, i met with two doctors that made me feel as though i was a moron and basically just a piece of meat on a table. the room in which i had my emergency c section was dirty and there was blood on the floor when i arrived in it.... not from myself. when i was put into the recovery room my child was given vitimin k with my approval but when he cried the midwife picked him up and cuddled him right in front of me before id even held him. when i was put onto ward 10 i was breastfeeding and a midwife came over to me and without my permission started ramming my childs head into my breast and touching my breast.

Anything else?

this whole experiance has left me feeling completely violated but thankfully has not ruined the bond i have made with my son which it could of easily done

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Responses

Response from University Hospital Of North Durham 12 years ago
University Hospital Of North Durham

Submitted on 29/11/2011 at 15:09
Published on nhs.uk on 30/11/2011 at 04:00

Dear Anonymous,

Thank you for providing feedback about your experience when giving birth to your son at University Hospital of North Durham (UHND).

I am really sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

There is also an ‘After Thoughts Service’ available for patients who have given birth at UHND and wish to speak to someone informally about their experience. They can be contacted on 0191 3332111.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

0800 7835774

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