"Felt ignored whilst in labour at Tameside General"

About: Tameside General Hospital / Maternity care

(as the patient),

I recently went into labour 5 days early. I arrived at the hospital, and was told that someone would bring me gas + air (which didn't happen).

I asked for an epidural shortly after admission as I was 7cm dilated and in unbearable pain. I felt that this question was completed ignored!

An hour after this request I was given gas + air, and shortly afterwards my baby arrived. I was in the delivery suite for another 7 hours whilst I was on drip, me and my boyfriend weren't offered any refreshments.

Early the next morning I was moved to ward 27, a ward where I was the only one with a baby! I was let home later that night without anyone checking on my blood loss or giving me iron tablets as my iron level was low (I lost 1.5 lt of blood during labour).

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Responses

Response from Tameside Hospital Foundation Trust

I would like to take this opportunity to thank you for your feedback regarding the care you received whilst on the central delivery suite (CDS) and Ward 27.

It is regrettable that you felt that you were ignored and not given appropriate care and assure you that this is not common practice.

Should you wish to meet to discuss your concerns then please do not hesitate to make contact so that I can attempt to address your specific issues but in order to do so I need to have more detailed information about yourself.

In the meantime please let me assure you that the all comments are taken seriously and discussed with all the team with actions taken as required.

Lesley Tones

Head of Midwifery and Women’s Services

Supervisor of Midwives

Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk