"Life-changing."

About: Royal Shrewsbury Hospital

What I liked

The sensitivity and skill of your A&E nurses, who gave us a great deal of support at a difficult time.

What could be improved

My Uncle was admitted to RSH with respiratory issues back in September. He had been treated with broad spectrum antibiotics by his GP, but his condition was not improving. RSH spent 4 weeks continuing along this line of treatment, despite it being clear antibiotics were not improving his condition. His chest x-ray was taken as showing indication of infection. During this time, he was discharged a number of times, with his GP demanding his re-admittance due to his ongoing poor health, and a lack of a satisfactory diagnosis.

Finally, I believe someone ordered a CT scan. It may have been due to him beginning to cough up blood, but I can not be sure. It turned out the 'infection' was actually a number of tumours, with a much larger mass in his chest cavity.

By this point, with weeks undiagnosed and untreated, the cancer was deemed inoperable and terminal. He was sent home, having never seen an oncologist. He was invited back to discuss his condition with one of the gentleman who had misdiagnosed him.

Sadly, he passed away days before the appointment, when he was brought in on a 999 due to renal failure.

With 20/20 hindsight, I suspect the 5 weeks could have been better spent giving my Uncle radiotherapy and chemotherapy, assuming the successful diagnosis of huge abnormal growths in his chest.

The adverts showing you should have an x-ray if you have a cough more than 3 weeks seem all the more poignant when I consider how my Uncle was treated. I suspect the 3 weeks is mentioned due to speed being a vital element in the successful treatment of these conditions.

His untimely passing at the age of 61, despite 5 weeks of hospital 'care' to diagnose his illness, would seem to back the idea that speed of action is rather important.

And that inaction can have significant consequences.

Anything else?

He wasn't too keen on the food during his stay.

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Responses

Response from Royal Shrewsbury Hospital

We are very sorry to hear your concerns about the care received by your uncle at the Royal Shrewsbury Hospital.

Unfortunately the NHS Choices does not share your contact details with the Trust, so we would encourage you to contact the Trust so that we can look into the issues that you have raised in more detail.

The easiest ways to do this are by calling our Patient Advice and Liaison Service (PALS) on 0800 783 0057 or visiting their office near the Main Ward Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you for taking the time and trouble to provide feedback via the NHS Choices website.

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