"to be treated in such a bad way to suffer in pain"

About: Hospital Of St Cross (Rugby)

What I liked

Some of the staff were really great nothing was to small to help

What could be improved

looking after belongings in theatre, and staff to be gentle on wound when putting a dressing on when bleeding through the first.

Anything else?

I was admitted on monday 21st november 2011 i arrived at 7am as stated in my letter. i got shown to my room straight away but was not admitted till 10.10 just 20 minutes till surgery. 3 hours was a long time. the aniestasist perscribed me some premeds but took nursing staff 45 minutes to bring them.

I wore my dressing gown and sandles down to theatre where they were put in a clear bag and was told they will return with me after my operation, which they never did. I ask the nurse who was looking after me if he knew where they were and he said he would go check. So after 2hours i asked politly if he had been able to find my belongings, he replied with attitude that they will find them in the morning taking in mind it was only 4pm. Now i dont know about you but i did not want to walk to the toilet in my boxer shorts and the gown i wore in theatre.

I got out of bed to go toilet to be shouted at to get back into bed, for which my partner replied he i just going to the toilet, to have this male nurse shouting and telling her off. this was not fair at all.

My dressing from theatre was bleeding through, when i brought it to the attention of the nurse he said it was ok and will be fine, how can bleeding be fine, so i asked again to get attitude and a dressing thrown at me, and for him to man handle the wrist i had operated on the pain was intense, i was not happy at all. later monday at 8pm i asked for them to look at my dressing as it was bleeding through my second dressing to get even more attitude because his shift had finished my god bed side manor was attrostus.

next day belongings still not found 9 members of nuring have been asked now and i still have not recieved these back.

as i was still in servre pain from my operation and being man handled i buzzed for pain killers and 25 minutes and noone came i had to get up and go ask but had to wait 10 minutes till someone came to me to be told you can have some in a hour so i had to suffer.

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Responses

Response from Hospital Of St Cross

Thank you for providing feedback on your care at UHCW NHS Trust. From your comments it does appear that the experience you had was not of the standard we would wish to achieve and we offer our apologies for this. The staff members involved in your care have all been made aware of your comments and it has been discussed with them about how improvements can be made in future.

The paperwork for admission is completed in order of the theatre list so may not be completed fully until the patient is about to go to theatre. Patients are all seen by the doctor and anaesthetist before the theatre session commences and the anaesthetist then writes up any medication to be given at a pre-determined time before a patient is likely to go theatre. The nursing staff then judge the right time to give this medication according to the theatre list.

It is not acceptable that belongings are not returned to a patient after they wear a dressing gown to theatre. The theatre manager has looked closely at a process to prevent this happening again and ensure the property is kept with the patient throughout their journey through theatres and recovery so it can be returned to the ward with them in future. As your belongings have still not been recovered we will ensure an investigation is carried out to rectify this.

In order to reduce the risk of infection, dressings are not changed and some bleeding would be considered acceptable, however this should be explained to patients so they fully understand the procedures. Unfortunately if a patient is prescribed analgesia to be given at a particular frequency the nursing staff are not able to override this and administer pain relief more frequently than it is prescribed. If patients need more analgesia than they are prescribed, the nursing staff will get the doctor to prescribe stronger or more frequent medication if required.

If you would like to further discuss any of the above points please contact our PALS (Patient Advice and Liaison Service) team either by phone 0800 028 4203; by email PALS@uhcw.nhs.uk; in person through the Reception Desk at University Hospital, Monday to Friday (excluding Bank Holidays) 9am -12.30pm and 1pm – 5pm; or in writing to: Patient Advice and Liaison Service (PALS), University Hospitals Coventry and Warwickshire NHS Trust, University Hospital, Clifford Bridge Road, Coventry, CV2 2DX.

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