"awful"

About: University Hospital (Coventry)

What could be improved

staff attitudes to patients. Didnt give time to talk, ask and listen. need to support first time mums better.

Anything else?

shouldnt be in the midwifery profession if they cant be bothered to care and support

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Responses

Response from University Hospital (Coventry)

Thank you for taking time to provide feedback on your experience of the maternity service at UHCW NHS Trust. Your experience does not reflect the kind that we would expect mothers to have while they are under our care.

I have passed your comments to our Head Of Midwifery for her to share with her team however without more detail about your experience and the staff who cared for you it is difficult to provide a more detailed reply. I would ask that you provide more information about your stay to our PALS (Patient Advice and Liaison Service) team either by phone 0800 028 4203; by email PALS@uhcw.nhs.uk; in person through the Reception Desk at University Hospital, Monday to Friday (excluding Bank Holidays) 9am -12.30pm and 1pm – 5pm; or in writing to: Patient Advice and Liaison Service (PALS), University Hospitals Coventry and Warwickshire NHS Trust, University Hospital, Clifford Bridge Road, Coventry, CV2 2DX. Or if you would like to speak with our Head of Midwifery directly please email info@uhcw.nhs.uk with your contact details and I will have them get in touch with you.

On the whole our maternity service is one of the best in the region and this is reflected by the number of positive comments that we receive both directly to the service and via our Impressions feedback.

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