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Care Opinion

Safe, secure and very well cared for.

Story from nhs.uk

"Safe, secure and very well cared for."

About: The Royal Victoria Infirmary

What I liked

Kelsey was made to feel very welcome and made to feel like the most important person there. The staff from the domestics to the consultants and surgeons were the most curteous, kind, helpful and thoughtful team of people I have ever met.

I would like to give a special mention to the play specialist who is a credit to your hospital. Nothing was too much trouble for her. She was extremely warm, loving and kind to the children and Kelsey came away talking of how happy her stay had been.

What could be improved

nothing

Anything else?

I feel extremely proud and thankful we have such a wonderful hospital in our region.

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Responses

Response from The Royal Victoria Infirmary 12 years ago
The Royal Victoria Infirmary

Submitted on 28/11/2011 at 13:19
Published on nhs.uk on 29/11/2011 at 04:01

Thank you for your kind comments in respect of the service Kelsey experienced within the paediatrics department at the Royal Victoria Infirmary.

As an organisation we aspire to the highest standards at all times and are delighted to get such feedback. Your comments have been passed onto the staff involved who will be greatly encouraged by your very kind remarks.

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