"Excellent service quality but satff support costs..."

About: Charing Cross Hospital

What I liked

Prompt attention and thorough diagnosis with good advice.

What could be improved

Announcing of names when called was difficult to hear because:

1. loudness was inadequate,

2. accent of caller was confusing,

3.no visual indicator was available.

Anything else?

In these days of austerity, there should be a comittment to sound financial management. The most obvious indicator of costly waste was the IT system producing stick on labels for samples.

The doctor went away to print 2 labels and came back with 36 assorted sizes on one sheet and a sheet of 36 blanks. So 70 labels were wasted. Multiply this several hundred times a day and you can see my point.

No one seemed to care about this waste. Someone should have the job of stopping waste.

I would like a dedicated feedback link to report wasteful practices by patients and staff.

Story from NHS Choices

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