"They are my eyes after all and felt pressurised..."

About: Sunderland Eye Infirmary

What I liked

Some staff were lovely.

What could be improved

I wasn't involved in decisions with the care that I wanted. I felt that what I said was overlooked and I felt fobbed off with some eye drops that did absolutely nothing to help so was no better off after waiting nearly three hours to see a Nurse.

Anything else?

I would rather go somewhere else next time.

Story from NHS Choices

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