"Pleased, felt I got the best treatment . The..."

About: Royal Lancaster Infirmary

What I liked

The nurse who ran the patch tests was exceptional, very friendly immediately put you at ease and explained everything very throughly

What could be improved

Accuracy of appointments, doesn't seem to run of time very often.

Waiting room is always really hot...and sometimes runs out of seats

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for taking the time to leave your comments. We are pleased to hear that your overall experience was a positive one.

We are sorry that you felt the appointment system did not run as smoothly as you would have anticipated, and that the waiting area was busy and you found it uncomfortably hot. We will pass your comments onto the Outpatients Manager and their team.

The Trust is committed to providing the highest possible standard of care to all our patients. We very much regret when delays occur and we are continually reviewing our services to make further improvements for our outpatients.

If you would like to discuss the matter further, please contact our Patient Advice and Liaison Service (PALS) on 01539 795 497.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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