"Deeply frustrating."

About: Pinderfields General Hospital

What I liked

It looked clean...

The sandwiches were good.

What could be improved

I was at an event at the Spinal Unit yesterday and a number of things must be raised about this brand new hospital:

1 - the signposting is appalling - the Spinal Unit is not even mentioned on the main gate sign. When it was found eventually, we parked outside the signed department only to find all doors locked and a hand-written note saying 'Ambulances only - go to main entrance' but giving no indication where this was...It transpired the entrance was 400m away and up a hill - not easy in a wheelchair when carrying things. I'm only glad it was not raining. On the way, we passed a sign for Emergency Maternity services where all doors were again locked - madness. Why put signs up where you cannot get in?

2 - footpaths - at least two, expensive, new, level footpaths along the side of the building lead to nowhere but a concrete block - why build a footpath to nowhere?

3 - doors in the spinal unit - the main entrance doors to the Spinal Unit require a bell to be pushed and then doors to pushed open if/when someone responds - neither of these is possible if you have a high level spinal injury as many patients of this unit do - more madness.

I could go on about foot-operated bins in the disabled loos in a unit of people who cannot use their legs...

I was only there a few hours but left shaking my head how such a new building could be signed off with so many avoidable and stupid errors.

Story from NHS Choices

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Response from Pinderfields General Hospital

Signposting for the hospital is under review whilst the new car parks are being commissioned and will be improved as part of this process. We would be pleased to look into the specific access issues raised and would invite the patient to contact us directly. The email address is pals@midyorks.nhs.uk

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