"Poor care for my father"

About: Dumfries & Galloway Royal Infirmary / General Medicine

(as a relative),

My father aged 76 was taken into Dumfries Infirmary with an small ulcer on his leg, where in my opinion he was systematically neglected of basic care and food and water and discharged home with a gangrenous foot, and then died. He was walked from the ward to the ambulance. When he got home we discovered that he had developed gangrene during his stay at the hospital.

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Response from Sally Holmes, Head of Patient Services, NHS Dumfries and Galloway

I was very concerned to hear of the poor experience your father had at DGRI and must apologise to you and your family where care fell short of what we would hope for patients. Please accept my sincere condolences for your loss and thank you for sharing your father's experience at what must be a very difficult time.

I would like to reassure you that Dumfries and Galloway Royal Infirmary adhere to the SIGN (Scottish Intercollegiate Guidelines Network) guidelines for the Management of Chronic Venous Leg Ulcers. We are also currently undertaking a review of these guidelines to ensure that they are consistently adhered to in community care.

If you feel able I would be most grateful if you would contact me directly (on the number below) to discuss your father's care as this will allow me to look into the situation and to ensure improvements are made. If you were in agreement I am sure that your father's case would be very helpful to us in implementing these improvements with staff and also support our training around improving patient and family's experience.

Sally Talbot-Smith 01387 244295

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