"Impressed by outpatient care at Gartnavel General"

About: Gartnavel Royal Hospital

Posted by Grateful Patient from Kelvindale (as the patient),

My GP referred me to the respiratory clinic at Gartnavel General Hospital. The time between referral and getting an appointment with a consultant was very reasonable.

I was very impressed by all the staff at the respiratory clinic and at X Ray. I had a meeting with the consultant, Dr MacGregor, and his communication skills were excellent. I learned a lot about my condition and about steps that I could take to help with my condition.

I was referred for a CT Scan and to attend the Pulminary Rehabilitation Clinic - both of which have now been done - again in a very reasonable time scale. The consultant has prescribed new medication which I feel has helped me and he has arranged a follow-up visit for 8 weeks after the initial visit.

I have to say I was very impressed with the organisation of my appointment and with the way in which all the staff treated me - especially Dr MacGregor. I think that the treatment I have received is a credit to the NHS and I'm most grateful for that.

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Responses

Response from John Hamilton, Head of Board Administration, Board Administration, NHS Greater Glasgow & Clyde on 21/11/2011 at 14:04

Thank you for your kind message about the speed of your appointments and the care and attention you received from the staff at the respiratory clinic and at X Ray, in particular your Consultant. It was pleasing to read that you received so much helpful information and advice.

I have passed your message on to those responsible for the clinics you have mentioned in order that they can bring your comments to the attention of the the staff who were involved in your care.and in particular Dr MacGregor

Thank you once again for taking the time and trouble to write to Patient Opinion with your most positive comments.

John

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