"Brilliant NHS Dentist in Edinburgh"

About: NHS Direct NHS Trust NHS Lothian

(as the patient),

I was travelling on business in SE England when I developed severe toothache and a dental abscess.

Unable to get anywhere with NHS Direct, or find a local dentist that would deal with me on the NHS as an emergency, I called my own dentist at home in Edinburgh.

After our conversation he called back late in the evening to check how I was, made time to see me immediately and start treatment when I changed my travel plans and returned home and stayed late in the evening the following day to continue root-canal treatment.

A faultless service for which NHS Scotland should be proud.

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Responses

Response from NHS Lothian

Many thanks for your praise for the Lothian Dental Service.

I will pass your comments to the dental practitioners.

Regards

NHS Lothian

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Response from NHS Direct

Thank you for your feedback and I am sorry that you experienced difficulty with our service.

We would be keen to fully understand the difficulties that you had and investigate your concerns with you.

Please get in touch with us via the Contact Us pages of our website and we will be able to take this issue forward with you: www.nhsdirect.nhs.uk/About/ContactUs

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