"Poor Service at local health centre."
About: NHS Highland (Health) NHS Highland (Health)
Posted by MichaelE (as ),
For many years the overall standard of service and care I have received has been very poor in my local practice. Most of the staff at the reception are kind and courteous but there are a few who are rude and seem unwilling to help. I have been refused the facility to give repeat prescription orders over the phone for example . It's Practice policy!
There are good doctors there but in my opinion there are also down right incompetent ones who I don't feel listen to me and just prescribe pills as if they are going out of fashion. I had a problem with some medication, it was making me feel anxious and depressed. The advice I was given was to increase the dose.
I had a long term bout of severe insomnia and instead of being informed why long term use of sleeping pills is not a good idea I was told insomnia is not an illness and I should take anti-depressants because they are not addictive!
I myself was being treated for severe depression, I was hospitalised and eventually it was discovered I had a brain tumour.
I know doctors are not magicians and can make mistakes but the frequency of mistakes at my local surgery is high in my opinion.