"looked after well until it came to the end of the..."

About: Basildon University Hospital

What I liked

staff were very nce

What could be improved

i was sent for a ct scan after being told i had kidney stones went back to a/e and was told to wait for my results 10 mins later was told to go home and i would be called with the results of the ct scan and what further treatment i would need. was told i would be called either tuesday or wednesday with the results nothing was heard. i called a/e and was told i should not have been allowed home without the results and to go back to a/e and ask them for the results and then wait to see a doctor. i think this is so bad i do not know what to do next when the medication they gave me is taken, very bad i feel.

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Response from Basildon University Hospital

I have contacted this patient, apologised and ensured she has all the information she needs. I am pleased to say she is now reassured and I would like to thank her for bringing her unsatisfactory experience to our attention, so that we could rectify it and improve our service for others.

Head of Nursing

A&E Department

Basildon University Hospital

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