"Critical care excellent customer care poor, food..."

About: Manchester Royal Infirmary

What I liked

I had a heart attack in the early hours of Saturday morning apart from the paramedics not knowing how to get into the hospital and to the theatre my treatment was first class. I was moved to CCU and can not fault the care of any of the staff in there. CCU is not a single sex ward however this was not a primary concern.

What could be improved

After a couple of days in CCU and feeling much better the nurse came and told me I was being moved and had 15 minutes to gather my belongings! Half an hour later a porter came and took me to ward 4 where they were not prepared at all for my arrival. My belongings were thrown to one side while they cleaned and changed my bed. I felt so unwelcome especially as it was half way through visiting time and the ward was full of visitors especially 1 bed who had 8 visitors although the maximum is supposed to be 2! After I complained and was clearly upset the nursing staff seemed to think I was just being awkward. I spent a day in ward 4 and was left to myself for most of the time. I did feel better when the nurse changed shifts and a new nurse who did not know about the previous evening came on duty, he was very caring and professional.

I also find it strange that on a heart ward the food is so poor, it is impossible to select your 5 a day from the menu. On a positive note I lost 8lb in 4 days on the MRI Diet!

Anything else?

The critical care I recieved was second to none however as I started to recover I felt left and abandonned.

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Responses

Response from Manchester Royal Infirmary

Thank you for posting a comment. If you have any concerns while you are a patient, you can discuss them with any member of staff. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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