"Hope things have improved if we have to attend in..."

About: Manchester Royal Eye Hospital

What I liked

The Building and the staff who are considerate and polite.

What could be improved

Certainly the waiting time, we visited yesterday on the advice of my husbands GP, he is suffering with shingles which has affected is eye and the left side of his face. he is in great discomfort. We saw a nurse after waiting approx an hour who took details, which we had previously given the day before, we gave her the letter from GP and sent back to the waitng room, after 1/1/2 hours we saw another nurse who said we were on the correct treatment from our GP,she said the doctor would see us to confirm her diagnosis, we were sent back to the waitng area.After a wait of 1 1/2 hrs we approached the receptionist who said there was 3 people in front of us and could'nt give us a time span when we would be seen.My husband was not feeling well and decided to leave and take his chances with the GP medication as the nurse said this is what they would have precribed.

There is no communication about the times we would have to wait, surely this could happen, all the people in the waiting area was upset, and 2 elderly couples were at breaking point, We arrived at approx 11 am and left at 3.30pm without seeing a doctor, this department is is bad and must be very short staffed, the managers of this hospital need to go in this department and endure what the patients have too, I am sure if they did it would improve.

The hospital is a lovely building, its a pity the patients in Emergency Clinic E, in this department have to endure poor service.

Anything else?

Why is the patients not told the approx waiting times when they book in, surely that would help .

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Response from Manchester Royal Eye Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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