"My father was racked with pain, without..."

About: Royal Blackburn Hospital

What I liked

Clean ward (C1)

Staff generally visible

Physio team very assiduous and communicated well with next of kin, although doctors did not communicate well with them

3 really good student nurses

What could be improved

My father was in a huge amount of pain; despite repeated requests, this was not relieved.

The pain management team did not appear despite being requested by the consultant and his team.

Ward C1 was understaffed, especially at weekends

Consultant was distant at meeting on pain relief

Some staff did not treat patients as individuals

Call button was not always left on my father's bed, despite his being in pain and immobile.

No TVs

No personal radio reception, nor mobile phone reception.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››