"Hard working staff at Musgrove Park Hospital Breast Clinic"

About: Musgrove Park Hospital / General surgery

Posted by Known63 (as the patient),

I have been attending the breast care Centre at Musgrove for the last 3 yrs and I have had two breast operations. After each operation I spent one night in Hospital.

I felt that the care I experienced in Shephards Ward was far superior to that in Parkside as a NHS patient.

My experience in 2010 and since in Shephards ward has been excellant. From attending a clinic, to diagnosis of cancer 2 days later, then seeing a surgeon, to surgery took just 2 weeks. At all times I was treated with respect and all my questions were asswered in detail. Attending the Beacon Centre regulary since the excellent care has continued.

Seeing how hard the nurses work, I think the shifts are much too long without a reasonable break. When I was nursing in the 50's the longest shift was 12 hours. On night duty nurses had an hour's break in the middle which was taken away from the ward and was with a meal. I worry mistakes in care and treatment could occur if staff are tired.

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Responses

Response from Lucy Nicholls, Development Officer, Somerset LINk on 16/11/2011 at 12:12

Hello,

This story was submitted to Patient Opinion by the Somerset LINk, on behalf of a local patient who has sent us their story as part of our 'Patient Stories' project.

We are keeping a record of all stories that are sent to us, and asking providers to respond to the stories. We will be contacting Musgrove Park hospital and asking them to respond to this patient's story.

Many thanks to the patient, who has taken the time to send in their experience to us. We are glad to hear of your positive experiences but will also ask Musgrove Park to respond to your concerns about nurses' long shifts and lack of breaks.

Best wishes,

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Response from Martine Price, Head of Patient Experience, Taunton and Somerset NHS Foundation Trust on 06/12/2011 at 17:22

Thank you for sharing your experience of care. I can assure your that our shift patterns are appropriate for staff and we would be very happy to talk to you directly about the concerns your raise, please contact our PALs office on 01823 343536

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