"Ashley House forgot to contact my GP"

About: Ashley House

(as a service user),

I believe this place is going downhill fast, if it was ever uphill in the first place. Saw my keyworker a couple of weeks ago. A letter had to be raised and sent to my doctors so that I could get a prescription.

I duly made my appointment with my GP and attended, it quickly became clear, in my view, that yet again AH had failed to do as they had promised.

The letter had not been sent. Indeed, after speaking with AH it appeared in my file unsent / not actioned.

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Response from David Holmes, Team Manager, Family Service & Open Access

dear contributor

i would like to apologise for this oversight; this issue will be discussed at the team meeting in order to raise vigilance and prevent a re occurrence.

please feel free to approach any member of the management team in order for us to provide a targetted approach and seek an explanation.

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Response from Philip Gibson, Team Manager, Ashley House

Dear ski72,

Your posting was discussed in the team meeting as David Holmes said and we are sorry you had a negative experience.

It is difficult for me to comment on an individual case such as yours on an open forum and without knowing all the details so if you would like to discuss this further please contact me directly

Thank You

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