"Please consider the patients you are keeping..."

About: Manchester Royal Infirmary

What could be improved

Customer Service.

Anything else?

During a busy anti-coagulation clinic I (and 3 other patients called to the office) were appalled to be kept waiting whilst the staff member testing our blood chatted with a member of staff and another person for a good 5 minutes. NOT work related and in my opinion rather rudely kept us all waiting.

I listened to patients in the waiting room who were obviously regulars discussing what the delay could be today !

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Response from Manchester Royal Infirmary

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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