"Nothing is too much trouble for all the staff."

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

What I liked

I've been treated at this hospital all my life. As a child, the staff at Alice Ward were exceptionally friendly, I had to have surgery, I was incredibly anxious and they did plenty to ease this. As an adult, I have to say that I am very impressed with the standard of care received. My consultant and I are able to make joint decisions about what we think is best. This means I'm not anxious. Where possible, he offers me a convenient date for myself for my treatment (botox injections) I am a student in Liverpool and he has rearranged pre-op dates, so that I could go there on the day I was already in clinic, to save me another journey. Nothing is too much trouble really!

I would also like to say, that the porters are very friendly. One in particular made me laugh on the way down to theatre. This was lovely, and eased my fears.

Also, I do think I have the best physiotherapist ever really. She attends my consultant meetings so that she can be involved in the care as much as possible. She has spoken on my behalf to other hospital departments, She is very thorough in her investigations/treatment. Fabulous! I feel that i'm not dealing with my condition alone.

What could be improved

The waiting times for surgery. I had to wait 6 months for my surgery which was longer than expected.

The time it takes for splint adjustment appointments at Orthotics.

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Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your comments. The Trust is delighted to hear that your experience was so positive. Your compliments will be passed on to the staff involved in your care. Thank you also for your suggestions about what could be improved; these will also be discussed with the relevant staff.

The Trust aims to provide high quality services for all our patients.