"Very poor patient care, no empathy and left to..."
About: The Princess Royal Hospital (Telford) The Princess Royal Hospital (Telford) Telford TF1 6TF
Posted by Dan C
What I liked
I wasadmitted into the hospital in complete agony which was diagnosed as renal colic. it is difficult to think of anything I liked about the stay. At one point I was willing to get in a taxi and go to a different hospital to get a better standard of care and get the pain management necessary to get me comfortable.
What could be improved
I was admitted onto MAU where I was left in pain for hours and given paracetamol which had no effect at all. I asked the nurse for something different to releive the pain and was told that I had to wait. At this point my pain was unbearable so I buzzed for help. The nurse made me feel that I was a nuisance and should not be bothering her. My family came to visit and saw the pain I was in and my wife who is a charge nurse at a different hospital complained to the nurse. The nurse was rude to my wife so my wife asked for her name so she could complain and the nurse refused to give her name and would only say her first name. Later a doctor came arounf and I had to beg to be moved to a different ward as I had no confidence of being provided with the right level of care necessary. I was transfered to ward 5 where the nurse staff were much better but I had no sleep for 5 days and the food was appalling so ate very little.
I later had a visit from the sister and the ward manager who said it would be investigated but I think the nurse in question would probably rule the roost and I hav no confidence she will be dealt with. I would never choose to go to this hospital again and feel sorry for anyone who finds themselves in this nurse's care
This experience left my wife ashamed of her profession after being in the service for 20 years.