"what does the crisis team at parklands do?"

About: Adult mental health / Crisis Resolution and Home Treatment Team

(as the patient),

i rang the crisis team at parklands at 11 last night, was told they would get back to me. they didnt. spoke to them this afternoon about it, and their only response was to speak to the bridge centre, which i had already done.

what is the point of this service when you are at your lowest?

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Responses

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

Thank you for this posting. I am sorry that your experience of the Crisis Team in Parklands was less than satisfactory. You can address the issue of the team not returning your call directly by contacting our PALS and Complaints Team as follows:

Tel : 023 8087 4065

e-mail: hp-tr.complaints@nhs.net

PALS and Complaints offer a free, confidential service and would not disclose your name to a third party without your consent.

In the meantime, I will alert the manager of the Crisis Team to your concerns and post their response on this website in the next few days.

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

The Acute Care Pathway Manager, Gary Walsby, has now given the following response to your concerns:

I am very sorry to hear that the Crisis Resolution Home Treatment Service did not call you back when you rang in the evening for support. The Crisis Resolution Home Treatment Service does offer a support line out of hours in the evenings and weekends and should have returned your call. So you are aware, during office hours 9.00am - 5.00pm any calls would normally go through the Community Mental Health Team i.e. the Bridge Centre, and be resolved in this way. Even so, the Crisis Resolution Home Treatment Service should have at least listened to your concerns.

Without further details of the calls that were made, or who was spoken to, it is difficult to provide a more detailed response. I would therefore like to meet with you to listen to your concerns and investigate them more fully to ensure this situation does not arise again in the future.

If this is agreeable to you then please call Parklands Hospital on: 01256 817718 and ask to speak with Gary Walsby. We can then arrange this meeting to address your concerns.