"Help offered is minimal and not a good experience..."

About: Medway Maritime Hospital

What I liked

MS Nurse service is great. Cannot fault them. They know their stuff!

What could be improved

Neurologitist whose speciality is MS.

Anything else?

You feel like cattle when seen, same old questions, no real help or use and just keep throwing tablets at you. Secretarial service is useless as they never do as asked, fail to send you copies of letters, test results or get back to patients!

Story from NHS Choices

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Responses

Response from Medway Maritime Hospital

Thankyou for sharing your experience of the neurology services. We are pleased to read that you found the MS nurses both helpful and knowledgeable.

Please accept our apologise that the secretarial service did not meet your expectations. We will continue to listen and learn from our patients in order to improve on the services we provide. Your comments have been passed to the relevant manager.

Thank you once again for your feedback.

Medway NHS Foundation Trust

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