"Great care when I was vulnerable & needed it the..."

About: Royal Hallamshire Hospital

What I liked

The staff were very caring & I felt very safe & looked after.

Midwives responded quickly to buzzer & very available to offer help.

Meals were good & served hot.

What could be improved

The staff on whitlow were extremely over stretched & struggled to meet my needs on occassion, eg I was told mid morning that I would be discharged after lunch but I was only discharged at 9pm after many times of asking & eventually demanding. I was told the staff were very busy but did feel neglected.

On the maternity ward I was waiting to go to theatre after the birth of my daughter when the midwife gave me tea & toast, this then meant I had to wait hours to go to theatre because I'd eaten. Frustrating for me & could easily have been avoided

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you very much for taking the time to tell us about your experience at our hospital.

We always appreciate it when patients give us feedback about the care and serivces we provide.

We are very sorry to hear that you experienced such delays whilst waiting to be discharged which resulted in you feel neglected, and can completely understand your frustration with the delay for going to theatre. If you would like us to look into your concerns further please dont hesitate to contact our Paitent Services Team on 0114 271 2400 or email PST@sth.nhs.uk