"Excellent customer service in modern and clean..."

About: King's Mill Hospital

What I liked

My 2 year old sustained an injury that needed to be looked at so we visited the A&E Department. The staff at the reception area were very helpful and polite. We were taken to a separate waiting area designed with children in mind. There were lots of different things for children to do, thus taking their minds off the fact that they were in a hospital. The waiting area was neat and tidy and the baby change facility was extremely clean. The staff were extremely helpful and friendly. They put my 2 year old at ease straight away and treated "Teddy" for the same injury, thereby making the trip to the hospital a pleasure.

Although the parking charges are dear, it was brilliant being able to park and take a ticket in order to pay for the stay once we were ready to leave. It meant that there was no worry about the meter running out and having to leave a 2 year old alone to go out and put more money in the meter.

Anything else?

Thank you to the staff at Kingsmill, you're doing a brilliant job!

Story from NHS Choices

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Response from King's Mill Hospital

Thank you for your message. We are very pleased that you had such a positive experience when you visited King's Mill and hope that your son or daughter is making a successful recovery.

The department refurbishment was funded by donations and we are very happy that you and your family found it be cheery and child friendly. It is an area that we are very proud of.

Your message will be circulated to the Accident and Emergency team and thank you once again for taking the time to let us know your thoughts.

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