"The whole process was excellent"

About: Bishop Auckland Hospital

What I liked

The interaction with the staff and the way they included me in all decision making made me feel very reassured.

The care provided by the staff while having the procedure and the aftercare of my day stay was excellent and made me feel at ease.

What could be improved

The letter could have stated that Ward 20 was on the second floor, as I entered the building and followed sign for 'Wards' not realising that Ward 20 was situated on the second floor.

Anything else?

The follow-up phone call the following day after my procedure was very thoughtful of the Sister from the unit.

Story from NHS Choices

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Response from Bishop Auckland Hospital

Dear Cathleen,

Thank you for providing feedback on your recent visit to Bishop Auckland Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Your kind comments and your suggestion regarding signage will be shared with the relevant areas.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel - 0800 7835774

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