"Great hospital, very central and modern"

About: University College Hospital

What I liked

Day and Night Staff nurses were fantastic and always very helpful

What could be improved

Some HCA should go through proper Customer Service Training

Anything else?

One evening i did not receive my tablets on time and i had to ask 3 times for a nurse to come and give them to me

Also cleaning was done but not properly, the floor wasnt mopped around my bed

Story from NHS Choices

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Response from University College Hospital

Thank you so much for your positive and constructive feedback. We are always striving to improve. Your comments will be passed onto the relevant Ward Sister.

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