"Communication to patient lacked detail."

About: Warwick Hospital

What I liked

Friendly, courteous and cheerful staff.

What could be improved

I am very disappointed with the lack of information given to me regarding time scales of diagnostic assessments of my injury and subsequent treatment of my injury. I was told I would need an MRI scan and then my leg in plaster for 6 weeks. Naively, I assumed due to the pain & grade of my injury that the MRI scan would be carried out in the near future. On speaking to the department concerned it seems that I could be waiting up to 6 weeks for the scan alone. The consultant was not available to discuss this with me and my GP was not available for a telephone consultation for a further 5 days. All I wish to know is whether the waiting time for the scan will have a detrimental effect on my injury, whether the treatment (plaster) could begin before the scan & whether the delaying of the treatment will mean I will need even more time off work. I understand the shortage of resources etc (I also work in the public sector) but surely simple information like this should be communicated to patients without them having to investigate themselves thus adding to the stress & pressure they are already under.

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Response from Warwick Hospital

I am sorry you were not happy with the way we communicated with you. In order for us to answer your questions we will need to discuss your care directly with you. Please write to me at the below address and I will look into this further.

Chief Executive, Warwick Hospital, Lakin Road, CV34 5BW.

Glen Burley,

Chief Executive

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