"bad"

About: Cavendish Hospital

What I liked

nothing

Anything else?

my son had a app at the diabetic clinic today 25th oct, his app was for 3pm but we were told that they were running a hour and a half late and did we want to come back later we live in furness vale and had already been stuck in traffic getting there, my son had also taken a couple of hours of work to attend his app and he is a fitness instructor and had to be back at work, and the reception woman was a bit abrupt when he said he could not wait all that time and would have to make another app, i think it is disgusting we should have been expected to wait a hour and a half and why cant patients be informed prior to app that this might happen or receive a phone call on the day to let them no that clinic,s are running late?, i am already not happy with the diabetic services in the NHS considering it is such a seriours condition i dont think patient,s get all the help they deserve. people do have other commitments and we did expect to have a bit of a wait as we did at his last app but a hour and a half is terrible, luckly my son has good control of his diabeties but for others who are haveing problems this is very bad organisation and just gives us even less confidence in the NHS.

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Responses

Response from Dan Oliver, Public and Patient Experience Officer , Patient Experience Team, Derbyshire Community Health Services We are preparing to make a change

DCHS is sorry to hear your concerns whilst accessing our services. We take all complaints and concerns very seriously and continually strive to improve when we have not met our patients, carers and relative’s expectations.

If you wish to discuss your concerns further please contact The Patient Experience Team on 01773 525119 or more details can be found on

http://www.dchs.nhs.uk/dchs_about_us/dchs_accountability/dchs_compliments_complaints

The Team may be able to resolve your concerns informally or can tell you more about the complaints procedure.

Thank you for taking the time to post your concerns; these will be shared with the service so that improvements can be considered.

Kind Regards

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