"Highly professional and caring"

About: Queen Elizabeth The Queen Mother Hospital

What I liked

After a recent fall, our GP referred my wife, who is 76, for an X ray. On arriving at the X ray department on Monday 10th Oct with the GP's referral form, my wife was seen within about 15 minutes. The lady then said that she would take my wife to A & E. After about 30 minutes my wife saw the A & E consultant who showed her the X ray and said that there was a crack in her pelvis. He said that it would heal naturally, but he would refer her to the fracture clinic. Before we left A & E a lady gave my wife an appointement letter for the fracture clinic for Thursday 13th. We attended a clinic on the 13th and my wife went into see a Consultant five minutes before her scheduled appointment time. The Consultant showed us her X ray and pointed out two small cracks in her pelvis. He confirmed that the fractures would heal natuarally and gave my wife further advice on how much walking etc she should undertake and also confirmed that she should just take the painkillers which had been prescribed by A & E. We were both extremely impressed by the treatment and care that my wife received and would congratulate all concerned on their professionalism and caring attitude.

What could be improved


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Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you for your feedback, we are really pleased that you had a positive experience during your recent visit to the Queen Elizabeth the Queen Mother Hospital.

Our team always aims to provide a professional and caring approach to looking after our patients and I am delighted that you and your wife had the opportunity to meet our dedicated staff. I will pass on your comments to the team involved in the care of your wife – I know they will be really pleased to receive your feedback.

I hope your wife is making a speedy recovery

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