"referral of a gp appointment"

About: Northern General Hospital / General surgery

(as the patient),

i went to my local doctors and they sent me to northern general hospital because my gp thought i could have a blood clot in my leg after my recent operation. I had suffered a delayed miscarriage and had to have a evacuation of the uterus.

i got at the hospital at 4pm and was seen straight away by the nurse and she sent me straight through to the clinical descions unit. when i got there i had bloods, my temp, blood pressure and pulse taken. they said i would get my results in one and a half hours. i thought was not bad waiting time at all.

At 5.30pm i had to have a heart machine on as my pulse was high they had to make sure eveything was ok. when the nurse in charge of me went at 6.30pm she said me results would me here in the next half hour so they should be ready at about 7.15pm. The time came and went and i was still waiting at half 8. other people got seen to and i was still waiting there when my partenr went to the desk and asked if my results were in they kept saying the doctor is on is way down. then a support worker came and wrote my name down and said she was putting a complaint in herself because it was not fair on me or them. so at 9pm the doctor came and said my blood results came back low for a blood clot. i was allowed to go home. i got good care apart from being told different stories 3 times about why my results were not in or why the doctor wasn't coming. then i found out from a nurse whispering to another that they did not even write my name down at the hand over so basically they must have thought i was just a vistor .

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you very much for taking the time to tell us about your recent experience.

We are very sorry to hear that you experienced such a delay in getting your results back, and we are keen to look into this matter.

We would be very grateful if you would contact our Patient Services Team on 0114 271 2400 to obtain more information from you and identify what went wrong. Alternaitvely you can email the team at PST@sth.nhs.uk , please remember to provide contact details if you do chose to email.