"I have been very well looked after by all the WGH..."

About: Westmorland General Hospital

What I liked

All the staff who looked after me in WGH Day Care Unit were friendly, informative, supportive and thoroughly professional.

All the staff empathised well with me as a patient awaiting surgery and certainly helped to diffuse my pre-op anxiety with a combination of straight-forward factual information and kind, gentle humour.

The careful advice given to me about the type of anaesthetic and additional intravenous drugs/fluid which I could expect to receive was most thorough. Having previously experienced severe nausea and vomiting following general anaesthetics, I was keen to avoid a repeat, particularly as my surgery was for the repair of a previously repaired inguinal hernia.

My post-op recovery was good and I seemed to have absolutely no ill effects from the anaesthetic.

The standard of care I received on the ward after my operation was very good and, matched that which I received during the morning. I was provided with appropriate light food and drink during the afternoon.

Before being discharged that evening I received clear verbal instructions about my aftercare, as well as being given a discharge form ready for a District Nurse to undertake a wound check in Lancaster the following week.

Although I am writing this just six days after the surgery, I seem to be making good progress and would like to express my sincere thanks to all the staff at WGH who looked after me on 12 October 2011.

What could be improved

Two very minor points:

1. I do not think the appontment letter (possibly from RLI admin) needs to ask inguinal hernia patients to bring a urine sample.

2. The shape and size of the back-up dressings provided for home use would not fit a stitched incision of that length......However, it would churlish to raise that as a criticism because I'm sure that a more accurate size would have been given if the ward had them in stock and, those provided were perfectly adaptable with commonsense and a pair of clean scissors.

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Responses

Response from Westmorland General Hospital

Thank you for taking the time to leave your comments. We are pleased to hear that your overall experience was a positive one.

The Trust is committed to providing the highest possible standard of care to all our patients and we will pass your comments on to the departments concerned, including your two points around the appointment letter and back-up dressings.

If you would like to discuss the matter further, please contact our Patient Advice and Liaison Service (PALS) on 01539 795 497.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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