"Probably the best NHS experience I've had to date."

About: Princess Alexandra Hospital (Harlow)

What I liked

Having visited this hospital once so far, I found that the service was exactly how I would like it to be. The building appeared clean and everything was signposted clearly. The staff, from reception to the department I visited, seemed very efficient and organised and keen to assist which gave me great confidence - something which I feel is very important when you are entering unfamiliar territory, particularly around your health. Staff also seemed friendly and generally happy. Over all I was very impressed by my visit here and reassured that I was in capable hands.

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Response from Princess Alexandra Hospital

Thank you for the comment, and we are glad to hear that you had a good experience of our service. We are particularly reassured that the department was clean. We pride ourselves on our infection control records, and our one of the best in England. Your comment about the staff giving you confidence is also important, we want our patients to feel safe and reassured when in our care. We are glad you were made to feel this way.

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