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Excellent care - problems with the administrative...

Story from nhs.uk

"Excellent care - problems with the administrative..."

About: Lymington New Forest Hospital

What I liked

Staff and facilities were excellent and I am most grateful for their care and consideration.

What could be improved

I have been sent a follow-up appointment for August 2013 with the admonition that if I do not attend I may not receive a further appointment - and have been told by phone that I shall not be advised closer to the date. Given the real possibility for loss of a diary or failure of diary software this policy appears ill-considered.

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Responses

Response from Lymington New Forest Hospital 12 years ago
Lymington New Forest Hospital

Submitted on 20/10/2011 at 10:16
Published on nhs.uk on 21/10/2011 at 04:00

Thank you very much for providing me with you kind comments and your feedback in relation to the follow up appointment you have been provided with. I fully appreciate that an appointment booked so far in advance could prove fairly hard to remember and as you have mentioned the loss of a diary or diary software failure could certainly cause a problem. We are however, in the position of sending out a text message reminder to a nominated mobile phone number of your choice. If this is something that would be of interest, then please don not hesitate to contact me directly on 01590 663089, so that I can arrange this.

Kind regards

Ben Prior

Patient Experience Officer

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