"Disturbing and very disapointing."

About: Southend Hospital

What could be improved

More staff (what a surprise) better care and doctors available for administering drugs and pain relief.

Anything else?

a member of my family was admitted to this hospital. Althought the staff are generally pleasent my family member was left on a comode with no toilet paper for ages. also if it wasn't for us being around they would of not had proper care as the carers on the ward were always busy doing some thing else. They were also left in severe pain for over three hours waiting for a doctor to sign the paper work. I believe that this is not good enough. You wouldn't leave an animal in that pain so why should this be good enough for a family member. I am saddened and outraged!!!!!!

Story from NHS Choices

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Responses

Response from Southend Hospital

We are sorry to learn of the experiences of your family member. If you would like to submit a formal complaint, please contact our PALS team who will be able to advise you on how to go about this.

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