"A good hospital despite all the criticism,to be..."

About: Princess Alexandra Hospital (Harlow)

What I liked

The staff were kind, caring and very happy to discuss patients problems or worries. The nurses though appeared to be rushed off their feet and I had to wait from 7pm to midnight for my jug of water! I suppose I could have gone to get it myself but at the initial stage I did not know where the kitchen was. Overall I felt that the more senior the staff the more helpful they were.

What could be improved

More staff I feel at a lower level.

Anything else?

Second time at the hospital in the space of three years, one for l0 days and the other l night and felt safe.

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Responses

Response from Princess Alexandra Hospital

Thank your comments and it is pleasing to hear you were given the time to discuss your worries and concern. We do feel this is important for all our patients and their families when being cared for at the hospital. We will feedback your comments to the nursing directorate because it is important that staff at all levels are helpful, no matter what the task. Thank you

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