"A good hospital and staff being hampered by its..."

About: Burnley General Hospital

What I liked

As always staff,service and attention to my 92 years old mother in law was kind and courteous

What could be improved

having blood taken, a distressed 92 years old patient had to wait an extra hour and a half whilst the blood was sent by taxi to Blackburn for testing. What a waste of NHS money and resources.

A couple of days later I spent a couple of hours in the waiting area between wards 15 & 16.In plain view were 5 hand cleansing units and several clear notices as to their purpose and use.To pass the time I counted some 65 persons (mainly staff) entering these wards. Only 6 of these used the cleansing units and five of these were visitors ! Familiarity not only breeds contempt but MRSE.

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Response from Burnley General Hospital

Thankyou for getting in touch about your experiences when you and your mother-in-law visited Burnley General Hospital. Your comments will be passed on to the relevant members of staff and if you would like us to look in any more detail at any of the issues raised please feel free to contact our Patient Advice and Liaison Service (PALS) on 0800 5872586 or by email to PALS@elht.nhs.uk. Many thanks.

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