"Great staff, apalling waiting times."
About: St James's University Hospital St James's University Hospital Leeds LS9 7TF
Posted by Chris Hollins
What I liked
The four people that I saw were great (from reception to doctor).
What could be improved
The waiting time was apalling. I was kept waiting an hour for the appointment to start (between receptiopn, and seeing the first member of clinical staff). Why? Why could I not just have been asked to come three quarters of an hour later. The clinic was obviously busy, but they knew that it would be busy - they had all the notes for the outpatients there. This feels like I was there just to make sure the staff had no gaps, but with no thought at all about the fifty plus people who were kept waiting.
There is a sign up saying that patients may expect to wait up to two hours to see the doctor. In other words, they EXPECT to keep people waiting. This feels like a lack of care about the needs of patients, and whether that is intended, that is what it is in practice. There is no obvious reason for this treatmet.