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Care Opinion

If you have a choice of hospital.... go elsewhere.

Story from nhs.uk

"If you have a choice of hospital.... go elsewhere."

About: Darlington Memorial Hospital

What could be improved

Communication.

A realisation by the staff that patients are customers of the hospital and not an inconvenience that needs to be managed.

More focus on delivering patient care in a timely fashion.

More about:
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Responses

Response from Darlington Memorial Hospital 12 years ago
Darlington Memorial Hospital

Submitted on 03/11/2011 at 09:46
Published on nhs.uk on 04/11/2011 at 04:00

Dear Anonymous,

Thank you for providing feedback on your recent visit to the Sleep Clinic at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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