"Good EAU experience, not pleased with..."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
What I liked
The night staff in EAU are great, and hand over was good also to daytime staff, made you feel more comfortable staff kept making sure i was ok and were pro active about my care etc. First time i was in A&E staff were effective and only had to wait 35 mins, probably as i was so ill but it was good as was in so much pain, however when i was back the night after discharge had to wait nearly 2 hours in worsening pain.
What could be improved
Food wasnt too great, there seems to be a break down between staff from A&E and EAU and from EAU to a ward, also my parents came to visit me individually, and on 4 seperate occasions, they paid upto £5.40 for parking, to get to the barriers to find they were already up. I had to go back in through A&E as i was discharged too early. A&E cubicle was dirty and so was my trolley i was on.
Got transferred to A1 after almost 24 hours in EAU, only for my care plan to changed significantly from what the specalist had advised. Also the ward was moving place so it was hectic and hard to relax, this was clean though