"EAU staff very pleasant, ward staff not so"

About: Russells Hall Hospital

What could be improved

was kept in EAU on A&E bed for nearly 24 hours, before being admitted to a ward

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Russells Hall Hospital

Thank you for comments. Patients who come to our Emergency Assessment Unit (EAU) will receive continuous clinical assessment and review until they are stablised and discharged or admitted to another ward. They can expect to be in the department for around 12 to 18 hours but if there are delays in transfer to a ward, they will still receive their nursing and medical care within the EAU, where consultants and nursing staff work seven days a week, 365 days a year.

  • {{helpful}} of {{total()}} people think this response is helpful