"Humiliating"

About: University College Hospital

What I liked

Nothing

What could be improved

Staff are extremly rude and patronising. A doctor had referred me to the wrong department (scanning/imaging). When I contacted them, I was outright mocked for going to the wrong department. I've never felt so humiliated and angry.

Story from NHS Choices

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Responses

Response from University College Hospital

I am really sorry to hear of your disappointing experience with the imaging department at UCLH. We always strive to put our patient's needs first and ensuring the respect and dignity our patient's deserve is always a priority. If you would like me to look further into this incident, please do not hesitate to contact PALS on 020 3447 3042.

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